About us:
In accordance with the provisions of the Spanish legal framework and, in particular, with the Law 34/2002 of 11 July of Information Society Services and Electronic Commerce, we hereby inform you that this website (hereinafter, “Website”) is owned by TELEFÓNICA GLOBAL SOLUTIONS (hereinafter, “TELEFÓNICA”) whose registered office is at Ronda de la Comunicación s/n, Building West 1, Floor 2, Madrid 28050, registered under the laws of Spain, with tax identification number B-85627792, registered at the Mercantile Registry of Madrid (Book 26.303, Page 123, Section 8, Page M-474001).
To contact TELEFÓNICA, in a direct and effective way, you can write to the following email address:
IT Service Desk Business Solutions
itservicedesk.BusinessSolutions@telefonica.com
Users:
The access to and/or use of TELEFÓNICA Website gives you the status of USER (hereinafter the “User(s)”), which brings the acceptance of the Terms of Use, the Privacy Policy, the Cookies Policy, any e-commerce rules, together with any other terms and conditions which apply to the Website as published or communicated from time to time by TELEFÓNICA.
Access:
Unless otherwise provided herein, access to content provided by this Website is free of charge (with the exclusion of the Internet provider applicable fees which payment correspond to the User). Notwithstanding the foregoing, the Website offers an e-commerce sales platform which shall be subject to specific terms and conditions and payment of the relevant fees by the User for the provision and/or sale of specific products and services.
This is a business and corporate oriented Website. Use of this Website by minors is therefore prohibited and unadvised. Where such prohibition is disregarded, it will be assumed that access to the Website by a minor has been made with the express prior authorisation of their parents, guardians or legal representatives, who will be held responsible for the acts carried out by the minors in their care, according to the applicable regulations.
Accessing and browsing through some specific contents of the Website may require specific registration.
Use of the Website:
The User agrees to use the Website in compliance with the applicable laws and all relevant terms and conditions which apply to the Website as specifically published from time to time by TELEFÓNICA, including these terms of use (hereinafter the “Terms of Use”). For the purposes of these rules, any other terms governing the Website and the sale or offer of products and services through the Website shall also be governed by these Terms of Use, unless otherwise provided in any specific conditions. In case of conflict between the Terms of Use and any other set of terms approved, from time to time, by TELEFÓNICA, the latest shall prevail.
The User further agrees not to use the Website for illegal purposes or in any way contrary to the provisions contained herein. By using the Website, User accepts these Terms of Use and undertakes not to transmit, disseminate or disclose to third parties any kind of material which contravenes the applicable legislation.
In particular, and as a mere indicative but not exhaustive list, the User agrees:
(i) To comply with local and national regulations and Information Security policies as notified by TELEFÓNICA from time to time, either through this Website or through any other means.
(ii) Not to use any technique that may misrepresent, confuse and /or hide any information that may identify the point of origin or the transmission path.
(iii) Not to access the applications, platforms and/or services by means other than those established in the identification and authentication policies, or in any way which may expressly contrary these policies and/or the privileges and information access permissions.
(iv) Not to use an Internet domain name of any third party (including TELEFÓNICA´s), or transmit from or through third party equipment, without express written permission.
(v) Not to use false and/or misleading information on the platforms, applications and/or systems support services.
(vi) To promote the non-use, recommendation, transmission, or any other mechanism which is capable of making available any software, program, product or service designed to violate these Terms of Use, including, but not limited to, mechanisms that facilitate bulk mailing, email bombing, fake email accounts, etc.
(vii) Not to operate an account on behalf of, or in connection with, or reselling any service to third parties or organisations.
(viii) Not to make any attempt to intercept or alter any TELEFÓNICA system to obtain information on IP address ranges, DNS servers and mail servers.
(ix) Not to perform any work for the purposes of identifying network resources, accounts of Users and / or applications that are providing services.
(x) Not to perform any activity of alteration of passwords; or generally any attempt to know, seize, damage, interfere with, destroy or disseminate information found in repositories and related systems and / or obtain access to any account or computer resource not permitted by TELEFÓNICA.
(xi) Not to perform reverse engineer (i.e. analyse the program in order to obtain or alter the associated source code), nor to decompile, disassemble, or attempt to discover or modify by any way the source code underlying of the systems, documentation, or portion thereof.
(xii) Not to modify, translate, adapt to local conditions, adapt, rent, loan, create or prepare derivative works or create a patent based on Systems, Documentation, or portion thereof.
(xiii) Not to resell the systems or documentation delivered by TELEFÓNICA.
(xiv) Not to obtain or attempt to obtain service by any means or device, trying to avoid payment for the services provided by TELEFÓNICA.
(xv) Not to proceed with any unauthorised access, alteration, destruction, or attempt to do it regarding any service information of the TELEFÓNICA customers and/or end users, by any means, mechanism, device or technology.
(xvi) Not to use the services of TELEFÓNICA to interfere in the use of the networks of Telefónica, of customers or authorised users.
Privacy policy:
Please refer to the privacy policy statement published at the Website (hereinafter the “Privacy Policy”). The Privacy Policy shall be deemed part of these Terms of Use.
Cookies Policy:
Please refer to the cookies policy statement published at the Website (hereinafter the “Cookies Policy”). The Cookies Policy shall be deemed part of these Terms of Use.
Intellectual property:
This Website, its source code and contents are protected by the Intellectual Property Laws. The referred contents shall not be used, sold, reproduced, distributed, modified, publicly communicated, assigned or processed, without express authorization of TELEFÓNICA and/or the legitimate right holders. The design, images, banners, signs, trade names, trademarks, logos, products and services contained in this Website are protected by the Intellectual Property Laws.
TELEFÓNICA owns the property of all intellectual and industrial property rights of their Website, including but not limited to: images, sound, audio, video, software or texts, trademarks or logos, colour, combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc. (hereinafter “TELEFÓNICA IPRs”). All such rights are reserved, and in any case, unless otherwise expressly stated, the access or use of the Website and / or its contents gives the User any property of TELEFÓNICA IPRs.
Reproduction, distribution and public communication, including any means of making available all or part of the contents of this Website for commercial purposes, in any form or by any technical means, is strictly prohibited without the express prior authorisation of TELEFÓNICA.
The User agrees to respect TELEFÓNICA IPRs.
The User must not remove, alter or manipulate any protection device or security system installed in the Website of TELEFÓNICA.
Alteration of the contents or structure of the Web site by the User is strictly forbidden.
Disclaimer of warrants and liability:
TELEFÓNICA is not responsible and does not warrant an uninterrupted or error free access to the Web site, and will not be liable under any circumstances for damages of any nature that may result in consequence which include, but are not limited to: errors or omissions in the contents, unavailability of the Website or the transmission of viruses or malware in the contents, despite having taken all necessary technological measures to prevent such.
Link policy:
The Website may include access links (or hyperlinks) to other web sites which are not property of TELEFÓNICA. Such possibility will not imply in any event the existence of a relationship between TELEFÓNICA and the owner of the web site to which the link redirects; not even their approval or acceptance. Furthermore, TELEFÓNICA will not assume any responsibility for the content of any link belonging to those other websites, nor guarantee their technical availability, quality, reliability, accuracy, reliability, accuracy, validity or constitutionality of any material or information contained in any of such links or other websites.
TELEFÓNICA will remove any link as soon as it becomes aware by any means of the wrongfulness of its content or since such links injure rights or goods of third parties.
In case of other websites' links to this Website, if any User, entity or website wants to establish some kind of link to the Website, this User, entity or Website shall comply with the following stipulations:
- The link will only be directed to the main home page or the Website.
- The link must be absolute and complete, that is, must take the user through a click, to the URL of the Website itself and must include the full extent of the home screen of the Website.
- The website which provides the link may not reproduce, in any way, the Website, nor include it as part of its Website or in one of its "frames" or create a "browser" on any page of the Website.
The insertion of the hyperlink to the Web site shall not imply any authorization from TELEFÓNICA. Inclusion of the brand name, trade name, label, logo, slogan or any other identifying element of TELEFÓNICA and / or the Website shall require express written authorisation.
TELEFÓNICA expressly forbids linkage to the Website from web pages which contain illicit, illegal, degrading or obscene materials or information or contents that in general, contravene the moral, the public order or the generally accepted social norms.
TELEFÓNICA cannot know, control or approve all the information, contents, products or services provided by other websites that have established links to the Website. TELEFÓNICA shall not be held liable for any aspect relative to the website that establishes the link to the Website, specifically including but not limited to, its operation, access, files, information, documents, quality or reliability of its products and services, its links and/or any of its content, in general.
Modifications of the Terms of Use:
TELEFÓNICA shall be entitled, at any time, to modify the terms and conditions stipulated herein, totally or partially, and shall make those modifications available to the User.
TELEFÓNICA highly recommends the Users to access regularly the Terms of Use, together with any relevant information which may apply to the regulation and functioning of the Website, including the products and services offered therein.
Right to exclusion:
TELEFÓNICA reserves the right to refuse or withdraw access to the Website and/or offered services at any time, at its own discretion to any User and/or third party, especially where such User and/or third party contravenes, at TELEFÓNICA ´s judgement, any provision of these Terms of Use or the applicable regulations.
Applicable legislation and jurisdiction:
These Terms of Use shall be governed and construed in all respects in accordance with Spanish laws. Any question concerning the existence, validity, breach or termination of these Terms of Use, and any other dispute arising out of or relating to these Terms of Use shall be submitted to the exclusive jurisdiction of Courts of Madrid city. The Parties irrevocably and unconditionally consent and submit to such venue.